Who We Are

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Your Local Removalist

Established in the late 1960s by Peter and Shirley Crichton, Crichton Removals quickly expanded from a small furniture removalist to a larger, well-known and respected business in Geelong, with numerous trucks and its own storage warehouse.


Crichton Removals has grown into an award-winning business and industry leader with a reputation for providing customers with outstanding services at affordable prices, as demonstrated by many customer testimonials and back-to-back Australian Achiever Awards for excellence in customer service.


This success has been achieved through Daryl’s hands-on approach to ensure customers’ needs are carefully planned and met with attention to detail and genuine interest. This style of management nurtures a commitment to outstanding customer service throughout the company and instils pride in the high quality work of Crichton Removal’s hard-working staff.


Crichton Removals staff are friendly, reliable, honest, trustworthy, polite, respectful and, most importantly, highly skilled in carefully handling customers’ precious belongings. This is because staff undergo stringent selection processes, undertake an extensive induction and are trained in safe handling processes, OH&S and customer service on an ongoing basis.


Our goal moving forward is to protect Crichton Removal’s reputation as a very well-known and respected business by continuing to provide outstanding service to customers, locally and interstate removals, by putting customers’ needs first.


Call (03) 5272 1072 to find out more. We serve clients throughout Victoria, including Geelong, Melbourne, Colac and Bacchus Marsh.

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Mission Statement

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Awards

Crichton Removals in North Geelong Awarded Australian Achiever Customer Service Recognition


Crichton Removals in North Geelong has won the 2020 Australian Achiever Award for Victoria’s Relocation, Removals & Storage Services category, having previously won this distinction in 2007 and 2008.


Now in their twentieth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well-run, healthy business, worthy of patronage.


The award focuses on seven criteria, namely: time-related service, addressing client needs, care and attention, value, attitude, communication and overall perception.



The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 3500 businesses who have achieved this standard can be viewed at www.achiever.com.au.


Crichton Removals achieved a 97.99% overall score for Customer Service and Relations, topping all other Victoria Relocation, Removals & Storage Service businesses. The 2008 Australian Achiever Award proves Crichton Removals continues to deliver on the promise of customer satisfaction.


The business handles household and furniture removals for the local and East Coast Interstate market, specialising in interim storage facilities for people who are relocating.

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