Crichton Removals in North Geelong wins customer service award for the second year running
Crichton Removals in North Geelong has won the 2008 Australian Achiever Award for Victoria’s Relocation, Removals & Storage Services category, having previously won this distinction in 2007.
Now in their eleventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well run, healthy business, worthy of patronage.
The award focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 3500 businesses who have achieved this standard can be viewed at www.achiever.com.au
Crichton Removals achieved a 97.99% overall score for Customer Service and Relations, topping all other Victoria Relocation, Removals & Storage Service businesses. The 2008 Australian Achiever Award proves Crichton Removals continues to deliver on the promise of customer satisfaction.
Established by Daryl & Marie Pagan for five years, Crichton Removals now operates with a team of ten. The business handles Household and Furniture Removals for the local and East Coast Interstate market, specialising in interim storage facilities for people who are relocating.